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Our Warranty

Ortho Luxe Club Warranty Information

Welcome to Ortho Luxe Club, where luxury and quality meet timeless elegance. We take great pride in the craftsmanship and precision of our luxury watches, and we are committed to ensuring your complete satisfaction. Below is an overview of our warranty policy to help you understand the coverage and care we provide for your exquisite timepiece.

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Warranty Coverage

Ortho Luxe Club offers a one-year limited warranty on all our luxury watches, commencing from the date of purchase. This warranty covers:

  • Manufacturing Defects: Any defects in materials or workmanship under normal use and maintenance.

  • Movement: Malfunctions in the movement of the watch.

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Please note that our warranty is valid only if the watch was purchased directly from Ortho Luxe Club or an authorized retailer.

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Warranty Exclusions

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This warranty does not cover:

  • Normal Wear and Tear: Including scratches, alteration of color, or worn-out straps.

  • Accidental Damage: Damages resulting from accidents, misuse, or improper handling.

  • Unauthorized Repairs: Any repairs or modifications not performed by Ortho Luxe Club or an authorized service center.

  • Water Damage: Unless the watch is explicitly marked as water-resistant to a specific depth.

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Warranty Service Process

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To make a warranty claim or service request, kindly follow these steps:

  1. Contact Us: Reach out to our Customer Service team through our official website or by calling our service hotline.

  2. Provide Documentation: Present proof of purchase and a detailed description of the issue you are experiencing.

  3. Assessment: Our team will assess the watch and determine if the issue is covered under warranty.

  4. Repair or Replacement: If eligible, we will either repair the defective part or replace the watch at no additional cost.

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Care Instructions

To ensure the longevity and optimal performance of your luxury watch, we recommend the following care tips:

  • Avoid exposure to extreme temperatures, magnetic fields, and chemicals.

  • Regularly clean your watch with a soft, damp cloth.

  • Have your watch serviced by an authorized professional every 2-3 years.

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Contact Information

For any warranty inquiries or further assistance, please contact us at:

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Thank you for choosing Ortho Luxe Club. We are dedicated to providing you with a luxurious experience and exceptional customer service. Your satisfaction is our highest priority.

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